home | Shipping And Returns

Shipping & Returns

Making a Purchase

To purchase products from this Website you must:
Provide your real name, phone number, e-mail address, payment details and other requested information. Be over 18 years of age Stipulate a billing and delivery address in the United Kingdom.

You must own a valid credit or debit card issued by a bank acceptable to us By making an offer to buy a product from Precision Glass, you are authorising us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

All Purchase transactions are carried out through Paypal our nominated Online Payment Service Provider. Paypal provide a secure online service which allows our customers to purchase goods though the using their nominated Credit or Debit card. For further information on Paypal please visit the paypal website paypal.co.uk

One a succesful transaction is complete you will be sent notification via your nominated email address to confirm your order details.

Availability

Price and availability information is subject to change without notice. Certain glass and mirrors used may be unavailable at the time of order. In these circumstances we as Precision Glass may take longer to deliver the product to you. In these cases we will make you aware of any delays by contacting you via email or telephone.

Time of delivery

Precision Glass aim to ship all ready-made items within 15 days of receiving your order. However this is the maximum time you will wait for your product. Regrettably, your order may be delayed if an item is not in stock.

We will ensure that you are kept updated by e-mail as to the status of your order. For made to order items, Precision Glass aim to deliver your product within 10-15 days. NB For deliveries to our customers who live in remote areas, delivery times may be longer.

Assisting with delivery In order to offer an efficient delivery service to all of our customers, drivers of the vehicles will unload your product/s but you will need to organise suitable help after this if needed.

Delivery

All deliveries are carried out by a professional and independant delivery company and all consignmnets will need to be signed for. After consignments are dispatched, we will not be responisble for any delays by the delivery company.

Returns

If you are unhappy with your product and wish to return your item(s) to Precision Glass please contact us by email or telephone with details within 5 days of receipt for instructions.

All goods must be returned in the original packaging. The parcel and its contents however, are your responsibility until they reach us. We will not be responsible for broken or damaged returned products and the cost of returning any goods is at your expense. We offer a 100% satisfaction guarantee and if you are not happy with your purchase, you can return it within 5 days of receipt.

Breakages

All our products are carefully packaged for transport. However, in the unlikely event, you receive a product which is damaged or broken, contact us immediately and will will arrange a collection and replace your product.

Cancellations

In the event that you wish to cancel your order prior to any commencement of work, Precision Glass will offer a full refund, unless payment has been made by Credit or debit card or any such payment method that incurs bank charges. In such instances a refund will be made less any banking charges incurred in accepting your method of payment.

Please note that your statutory rights are not affected.